Privacy Policy - Réseau Tubulure
Update: November 2025
In short
At Réseau Tubulure, we protect your personal data with the same seriousness as we repair your leaks. This page simply explains how we use your information.
What data do we collect?
For an intervention:
- Your first and last name
- Your address (to come home)
- Your phone and email
- Photos of your plumbing problem
- Your availability
On WhatsApp:
- Your number
- Our message exchanges
- Shared photos
On our site:
- Navigation data (pages visited)
- Type of device used
On our site:
- Navigation data (pages visited)
-Type of device used
Why do we use your data?
1. To help you out: organize the intervention
2. To communicate: confirm the appointment, send the quote
3. To bill: draw up your bill
4. To improve: understand your needs
5. For our legal obligations: keep invoices
Correcting an error
Who do we share your data with?
-Our trusted partners: only the information necessary for the interventionOur partner plumbers: only the information for the intervention
- Our work tools: agenda, accounting, WhatsApples authorities: only if required by law
- Never: We NEVER sell your data.
How long do we keep your data
- Invoices: 10 years (legal obligation)
- Work photos: 1 year
- WhatsApp messages: 6 months
- Customer info: 3 years after our last intervention
Your rights
You can ask us to:
- Delete your information (except legal obligations)
- Receive a copy of your data
- Refuse certain uses
- Limit use
How? Send an email to: contact@reseau-tubulure.fr
How do we protect your data?
- Secure website (HTTPS)
- Limited access to your information
- Training of our teams
- Secure passwords
- Regular deletion of old data
Cookies
Our site uses cookies to:
- Make the site work
- Understand how you use it
- Remember your preferences
- You can refuse them in your browser settings.
Contact us
Send an email to: contact@reseau-tubulure.fr
Our commitment
- As with our plumbing interventions, we are transparent about the use of your data. It's our
- way of doing things: simple, clear, effective.
- Tubulure Network - “Plumbers and proud of it!”